PREPARATION
There is no way you can accurately predict the questions that will be asked in an interview, but you can be ready and prepared by thinking about the factors that might concern an interviewer or employer before the interview.
Create your own script
Prepare a script that includes the information you want to convey.
Begin by talking about yourself like your past experiences and proven success.
THEN (if you can) MEMORIZE YOUR SCRIPT BY HEART!
Provide a 2-minute SCRIPT outlining work-related activities that will highlight your abilities.
Omit personal information unless asked otherwise.
Think of something you have accomplished that you are most proud of and condense it in 2 sentences.
Straight to the point and always do straight eye contact.
Practice!
Practice with your script until you feel confident about what you want to emphasize in your statement.
Your script should help you stay on track, but you shouldn't memorize it per se as in like for the sake of memorizing it MEMORIZE YOUR SCRIPT BY HEART as if it's all comes naturally-- you don't want to sound stiff and rehearsed.
It should sound natural and conversational.
DO NOT FORCE THE ACCENT! SPEAK IN NEUTRAL ENGLISH!
Speak by phrase and not one word at a time. Blend your words and use inflections.
Be aware of of vowel sound like "ea" sound like bag (beag),the soft and hard "th" , the soft t like better (bedder),P and F, and B and V.
KISS KEEP IT SHORT AND SIMPLE (keep it short and simple) BE CLEAR
Limit your answers to 2-3 minutes per question unless asked to give more details.
When you are speaking in the interview, remember to speak in a clear and concise way.
Use short sentences and deliver them in a slow, patient manner.
BE SPECIFIC
Include concrete, quantifiable data. Provide stories of accomplishments when discussing your strengths.
KNOW YOURSELF
What are your skills and abilities? Strengths? Your previous jobs, accomplishments, trainings, etc.
They ask stuff about what you have done, why do you want this job, what are your strengths and weaknesses.
If you're applying for a job at a call center and are nervous about the interview, you might be wondering what kind of questions you'll be asked. Below are possible questions that you'll probably encounter. REMEMBER you're not gonna get them all. Maybe 3-4 questions will be asked to you during the interviews.
What I did was I searched on the Internet about possible questions during interviews and from those I created my own script.
These are some of the best websites:
http://www.collegegrad.com/jobsearch/Mastering-the-Interview/Ten-Tough-Interview-Questions-and-Ten-Great-Answers/ http://www.wisebread.com/how-to-answer-23-of-the-most-common-interview-questions http://jobsearch.about.com/od/interviewquestionsanswers/a/interviewquest.htm http://www.bspcn.com/2007/08/24/10-killer-job-interview-questions-and-answers/ http://www.best-job-interview.com/job-interview-answers.html
The recruitment process for new call center agents may include (but is not limited to) the following:
Screening – this stage determines the voice quality over the phone and how the applicant responds to the call;
Initial Interview – conducted by the company human resource department or another outsource staffing firm to test the speaking skills, attitude and how confident the applicant responds to questions;
Written Exam– this includes aptitude tests, computer-based call simulations and emotional quality (EQ) or aptitude tests; and
Final Interview – to assess customer service, technical, or sales skills.
Always remember to be confident and you will be fine!
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