MANGYAN DOT NET: Virtual City of Mindorenos!

Skills Needed By A Call Center Agent?
Communication Skills- Grammar, pronunciation, and articulation (American accent)
Computer Skills- Keyboarding, internet, software applications,etc
Ability to Learn and Apply Procedures -Scripting, Product knowledge, etc
Developing Customer Rapport - Ability to talk and communicate with confidence and establish sense of comfort and gained the trust of the customer,
Discovering Customer Needs - aware of their basic needs, their feelings and concern, people oriented
Problem Solving and Responding to Customer Needs - giving out efficient solutions
Sales Orientation - selling skills, ability to persuade other to buy
Teamwork -working hand in hand with the team
Multi-Tasking - talking while typing or searching on the internet, simultaneous performance of two or more tasks.